After-Sale Service Of BR SOLAR

Source:BR SOLAR Author:Frank Liang Release date:2016-12-19 Visits:1969
After-Sale Service Of BR SOLAR

After-Sale Service Of BR SOLAR


BR SOLAR guarantees the purchaser for a period of three years from the date of B/L
BR SOLAR ’s solar lighting products will be free from defects in materials and workmanship.
BR SOLAR will, at its option, repair or replace any BR SOLAR’s solar products that is defective for a minimum of two (3) years after the date of B/L.
After-Sale Service Of BR SOLAR

General Rule:
In order to regulate our group to monitor products after-sales service, establish a well-known brand in the world, make the responsibility clear between BR SOLAR and related users, we formulates this rule.
Detailed Rules of Maintain:
1.We take 36 months warranty for all our products. The beginning date of warranty is from date of B/L.
2.During the normal warranty period,any problems of quality caused by BR SOLAR, our group will maintain for free.
3.  Under normal circumstances, any quality problems caused by BR SOLAR, our group is to provide maintenance services free of charge.
4. Within warranty period the following situations will implement the paid service:
1)  Because of wrong installation, operation, or breakdown or damage (including surpasses working load) caused by operator under the working conditions which is not stipulated.
2)  The injury is caused by demolition, repair and modification without the permission of our group.
3)  Injury caused by natural and man-made force majeure or other force majeure after the purchase.
4)  The product label is destroyed or the production date is modified.
5)  For the reason of the wrong packing or fault of freight transportation company, our company find the goods which need maintain are in physical damage already as soon as we receive them (in this case, customer and freight transportation company make solution themselves ).
6)  The outer cover is damaged with scratches and breakage or too old, customer who returns the goods to the factory requiring to exchange the cover to make it new.
5. Over the product warranty repair:
1)  We will charge the replacement cost of accessories.
2)  Any products over the warranty period, our staff will send the maintenance-related bills to customers by fax, confirmed by the client to determine to maintain or not, after confirmation, customers transfer cost of maintenance to our designated account, after the maintenance fee arriving, we will send the machine which has been repaired.
3)  Product which is over the warranty, after confirmed by our technical department that damage is too severe or for other reasons, causing it can not maintained, we will return the original. For the replacement of other models of similar products,customer may make up the price difference replace the new machines

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